Warranty
Deluxe products are designed to last a lifetime. Warranty terms vary by product and are outlined below. Our warranty does not cover damage resulting from failure to follow the proper care and use guidelines provided in product inserts or on our website.
To activate your lifetime warranty, please submit this form.
Our warranty applies only to the original customer or, in the case of a gift, the original recipient of the product, with valid proof of purchase. The warranty is non-transferable and applies only to products purchased new from Deluxe or authorized sellers.
Commercial or restaurant use is not covered under any warranty. Each warranty is subject to the disclaimers and general terms listed at the bottom of this page.
Deluxe will replace damaged products covered by the lifetime warranty. However, the customer may be responsible for return shipping fees.
Cookware
Deluxe cookware products carry a lifetime warranty against manufacturer’s defects. Damage resulting from improper use is not covered by our lifetime warranty, including but not limited to excessive heat, abuse, neglect, improper storage, misuse of sharp utensils, improper cleaning, improper seasoning, or use in a foodservice setting.
Cosmetic blemishes and other changes in appearance may occur over time. These are considered normal wear and tear, should not affect product performance, and are not covered by our lifetime warranty.
Cutlery
Deluxe cutlery carries a lifetime warranty against manufacturer’s defects. This warranty does not cover damage resulting from improper use or storage, accidents, loss, or theft.
Damage caused by cutting on hard surfaces, prying, twisting, bending, cutting frozen foods, or cutting other hard-shelled foods is not covered by this warranty.
In addition, damage resulting from dishwasher use, knives left soaking or standing in water, knives not dried immediately after washing, or use in a foodservice setting is not covered by this warranty.
The following conditions are also not covered by our lifetime warranty: dulled blades, pakkawood handle damage, rust, discoloration, and bent, broken, chipped, or snapped knife blades.
Limited-Time and Limited-Release Items Warranty Policy
At Deluxe, we stand behind the quality and durability of all our products, including limited-time and limited-release items. These special items may feature unique customizations or be available in limited quantities, so exact warranty replacements may not always be available.
Deluxe reserves the right to replace limited-time or limited-release items with a comparable item under our warranty policy. The replacement item may differ in color, finish, or customization from the original product.
While we strive to offer replacements that closely match the original item, exact matches may not always be available due to the exclusive nature of these products.
Disclaimer and General Warranty Terms
- Except for the warranties set forth above, Deluxe makes no warranty whatsoever with respect to any product sold by it, including any warranty of merchantability or warranty of fitness for a particular purpose, whether express or implied by law, course of dealing, course of performance, usage of trade, or otherwise.
- All warranty periods begin on the date the product is received by the customer.